I need to reset my Password. Can I do it on my own?

If you have an urge to reset your password, you must have full access to your data, including the email address chained to this account.

  • On the login form please click the 'Forgot Password' link. It is a standard procedure though.
  • Fill the corresponding fields.

The email with all the instructions will be sent to you so you can reset the password. In some cases, these emails go to the Spam or Junk, so if you don’t see anything into the Inbox, check those two. Another moment we advise to keep in mind is that the email can be resend only in 24 hours, not earlier.

Wed, 27 Nov, 2019 at 12:04 AM
I want to disable Login Guard. Can I do it?

If you are about to disable Login Guard, please log into your account and follow the instructions below:

  1. Select “Settings”. Use footer menu
  2. Follow from “Settings” to “Security” and to “Disable Guard”
  3. Check your email, there will be a confirmation letter
  4. Click the “Disable” button and thus you confirm the change of the settings

However, we strongly recommend avoid Login Guard disabling for security reasons.

Sun, 17 Nov, 2019 at 9:33 PM
I want to reset my Payment Password, can I do it?

Dear customer, please note that there are two options are possible.

First in case you just want to change your Payment Password but remember it at the moment:

  1. Enter your Wise account
  2. Find “Settings”. This section is in the footer menu, just in case.
  3. Go to the “Payment” section.
  4. Enter your current PIN code, your new PIN code.

That’s all, nothing else is needed. If you don’t remember your PIN and want to restore the access, you should contact us at once

Wed, 27 Nov, 2019 at 12:09 AM
What is Login Guard?

Login Guard is one of the tools used for your data protection. We will be notified as soon as any unusual activity in your account appears. In this case you will be required to go through the verification procedure of your IP-address. It is ease an is performed via email. Just follow the link in the letter you receive and the procedure will be one.

For security reasons it is automatically activated in case a new user registers. We don’t recommend to disable this option/ The more security – the better.

Sun, 17 Nov, 2019 at 9:37 PM
What is Two-Factor Authentication?

It is another tool for your data protection and is used as another security layer after the username and password. If it is activating your verification process will take 2 steps – casual password and verification code which is, technically, this second factor.

Google Authenticator is used and generates 2FA codes. Do not worry, it is not just secure, it is the most secure 2FA configuration ever. When the app is set up it does not need internet access or additional phone verification. Not being associated with your phone number it is immune to any phone number porting attacks.

Sun, 17 Nov, 2019 at 9:37 PM